A full digital service or a full service area is an area where everyone who makes a new claim for any of the below benefits, has to claim Universal Credit online instead. Universal Credit is replacing these benefits:
Income-based Jobseeker’s Allowance
Income-related Employment & Support Allowance
Working Tax Credit
Child Tax Credit
This currently applies to everyone except people who are responsible for 3 or more children who cannot make a new claim for Universal Credit yet, and will have to claim the benefits listed above instead.
Universal credit is being rolled out across the country and every area will soon become full digital service areas where people can claim universal credit.
You can check if your area is now a full digital service area by contacting your local council. If your areas i not yet a full digital service area then it is unlikely you will be able to claim for universal credit